PRIVACY POLICY
Last Updated: 29 August 2026
This Privacy Policy explains how FACE WASH BEAR SDN. BHD. (202401008755 / 1554605-T) (“Face Wash Bear”, “we”, “us”, or “our”) collects, uses, processes, discloses and protects personal information in connection with Facialbear.com, our outlets, products and services.
1. Information We May Collect
Depending on how you interact with us, we may collect information including:
- Name;
- Mobile number;
- Email address;
- Billing or delivery address;
- Appointment information;
- Preferred outlet;
- Purchase and transaction history;
- Product or service preferences;
- Customer service communications;
- Payment transaction information;
- Website usage information;
- Device, browser and technical information; and
- Other information voluntarily provided by you.
Where payments are processed through third-party payment providers, we may not directly receive or store your complete payment-card or banking credentials.
2. How We Use Personal Information
We may process personal information to:
- Manage and confirm appointments;
- Provide facial and related services;
- Process purchases and product orders;
- Arrange product delivery;
- Process and verify transactions;
- Communicate regarding appointments, orders or enquiries;
- Provide customer support;
- Manage memberships, promotions and customer benefits;
- Personalise and improve customer experience;
- Improve our Website, products and services;
- Conduct analytics and measure Website or advertising performance;
- Detect fraud, misuse or security incidents;
- Maintain accounting and business records;
- Comply with applicable legal or regulatory obligations; and
- Send marketing communications where permitted.
3. Marketing Communications
Where permitted by applicable law, we may communicate information about Face Wash Bear promotions, products, services, events or offers through channels such as:
- WhatsApp;
- SMS;
- Email; or
- Other digital communication platforms.
You may request to stop receiving marketing communications through the applicable unsubscribe mechanism or by contacting us.
You may still receive necessary transactional, appointment, order or service-related communications.
4. Cookies & Tracking Technologies
Facialbear.com may use cookies, pixels and similar technologies to:
- Enable Website functionality;
- Remember preferences;
- Understand Website traffic and usage;
- Measure advertising performance;
- Improve customer experience; and
- Support marketing and remarketing activities where permitted.
Third-party analytics, advertising and social-media technologies may also be used where applicable.
Users may manage certain cookies through their browser settings or Website cookie controls where available.
5. Sharing of Personal Information
We do not sell your personal information.
We may disclose relevant personal information where reasonably necessary to service providers supporting our operations, including:
- Payment processors;
- Delivery and courier providers;
- Website hosting and technology providers;
- IT and cloud service providers;
- Customer communication platforms;
- Analytics and advertising service providers;
- Professional advisers; and
- Government, regulatory or law-enforcement authorities where legally required.
We seek to limit information shared to what is reasonably necessary for the relevant purpose.
6. Data Security
We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no electronic storage or Internet transmission system can guarantee absolute security.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected and to satisfy applicable business, accounting, customer service, legal and regulatory requirements.
When information is no longer reasonably required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
8. Access & Correction
Subject to applicable Malaysian law, you may request access to or correction of personal information held by us.
We may require reasonable information to verify your identity before processing a request.
9. Third-Party Services & Websites
Facialbear.com may contain links to or integrations with third-party websites, payment providers, social-media services or other platforms.
Independent third parties operate according to their own terms and privacy policies.
10. Personal Data Protection
We aim to process personal data in accordance with applicable Malaysian personal data protection requirements, including the Personal Data Protection Act 2010 (PDPA), as amended from time to time, and other applicable regulations and standards.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our Website, technology, business operations or legal requirements.
The latest version will be published on Facialbear.com together with its revision date.
12. Contact
For privacy-related enquiries or requests regarding your personal information, please contact us through the official customer service channels displayed on Facialbear.com.
FACE WASH BEAR SDN. BHD.
Registration No.: 202401008755 (1554605-T)
Malaysia