Terms & Conditions

Welcome to Facialbear.com (“Website”).

This Website is owned and operated by FACE WASH BEAR SDN. BHD. (202401008755 / 1554605-T) (“Face Wash Bear”, “we”, “us”, or “our”).

By accessing or using this Website, submitting an appointment request, purchasing a product, making a payment, or using any of our services, you agree to these Terms & Conditions.

1. Use of This Website

Facialbear.com may be used to:

• Learn about Face Wash Bear facial treatments and services;
• Submit enquiries and appointment requests;
• View promotions, memberships and customer benefits;
• Purchase Face Wash Bear skincare products and other products offered by us; and
• Access other services made available from time to time.

You must not misuse this Website, interfere with its operation, attempt unauthorised access, or use it for unlawful or fraudulent purposes.

2. Facial Services & Appointments

Treatment prices, promotional prices, duration, availability and eligibility may vary depending on the outlet, campaign and customer eligibility.

Appointment requests are subject to availability and confirmation.

Customers are responsible for providing accurate information when making an appointment.

First-trial prices and promotional offers may only apply to eligible customers and may be subject to additional campaign-specific terms.

We reserve the right to amend, suspend or discontinue promotions where reasonably necessary.

3. Skincare & Product Purchases

Products displayed on Facialbear.com are subject to availability.

We make reasonable efforts to ensure product descriptions, images, prices and other information are accurate. Product packaging, appearance or other non-material details may occasionally differ from images displayed online.

Unless otherwise stated, all prices are in Malaysian Ringgit (RM).

Applicable delivery charges, taxes or other charges, if any, will be displayed before payment confirmation where applicable.

4. Orders

Submitting and paying for an order does not necessarily mean that the order has been accepted.

We may reject or cancel an order where reasonably necessary, including where:

• A product is unavailable;
• There is an obvious pricing or product-information error;
• Payment cannot be verified;
• Fraud or unauthorised activity is reasonably suspected; or
• Delivery cannot reasonably be completed.

If we cancel an order after payment has been successfully received, any amount due for refund will be processed to the original payment method or another mutually agreed method.

5. Payment

Customers must provide accurate billing and payment information.

Payments may be processed by third-party payment providers, and their respective terms and privacy practices may also apply.

Orders will normally be processed only after successful payment confirmation.

6. Delivery

Estimated delivery periods are provided for reference and are not guaranteed.

Delivery may be affected by courier operations, public holidays, stock availability, weather, delivery location or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

Additional delivery charges may apply where an order must be resent because incorrect or incomplete delivery information was provided by the customer.

7. Product Use

Customers should carefully read and follow all product instructions, warnings and ingredient information supplied with skincare or personal-care products.

Individual skin responses may vary.

Customers with known allergies, sensitivities or concerns regarding particular ingredients should review the ingredient information before use and obtain appropriate professional advice where necessary.

Information provided on Facialbear.com is for general informational purposes and is not intended to diagnose, treat, cure or prevent any medical condition.

8. Promotions, Vouchers & Discount Codes

Promotional offers, vouchers, discount codes and special prices may have specific validity periods, eligibility requirements and conditions.

Unless otherwise stated, promotional benefits:

• Cannot be exchanged for cash;
• Cannot be combined with other promotions; and
• Are subject to their respective campaign conditions.

9. Intellectual Property

The Face Wash Bear name, brand, logos, graphics, photographs, videos, text, Website design and other materials are owned by or licensed to FACE WASH BEAR SDN. BHD., unless otherwise stated.

They may not be copied, reproduced, distributed, commercially exploited or used without appropriate permission.

10. Website Availability

We aim to maintain accurate and reliable Website operations but do not guarantee that Facialbear.com will always be uninterrupted or error-free.

We may update, maintain, modify or temporarily suspend any part of the Website where reasonably necessary.

11. Limitation of Liability

To the extent permitted by Malaysian law, FACE WASH BEAR SDN. BHD. will not be liable for indirect or consequential losses arising solely from the use or inability to use this Website.

Nothing in these Terms & Conditions excludes, restricts or modifies any statutory rights or remedies that cannot legally be excluded under Malaysian law.

12. Refunds & Returns

Purchases, services and eligible returns are subject to our Refund Policy, which should be read together with these Terms & Conditions.

13. Privacy

Personal information collected through Facialbear.com will be processed in accordance with our Privacy Policy and applicable Malaysian data protection requirements.

14. Changes to These Terms

We may amend these Terms & Conditions from time to time to reflect changes to our Website, business operations, services or legal requirements.

The latest version will be published on Facialbear.com together with the applicable revision date.

15. Governing Law

These Terms & Conditions are governed by the laws of Malaysia.

Any dispute will be dealt with in accordance with applicable Malaysian law and jurisdiction.

16. Contact

For questions concerning these Terms & Conditions, appointments, orders or services, please contact us through the official customer service channels displayed on Facialbear.com.